Delivery Information
We know how exciting it is waiting for your personalised pieces to arrive! Below you’ll find everything you need to know about processing, delivery and tracking your Made By Yours Sincerely order.
Processing Times
All of our products are made to order, with many items personalised especially for your celebration.
Our standard processing time is approximately 9–11 working days before dispatch.
For larger or fully custom orders, processing times may vary depending on the size and complexity of your order. We recommend ordering at least 2 weeks in advance wherever possible.
Please remember that processing time and delivery time are separate. Selecting a faster delivery service does not reduce the time required to design and produce your order.
UK Delivery
For orders within the UK, you can choose between:
Royal Mail Tracked 48
Our standard tracked delivery option.
Royal Mail Tracked 24
A faster tracked delivery option for customers who would like their parcel delivered sooner after dispatch.
Once your order has been dispatched, you will receive tracking information so you can follow your parcel's journey.
Please note that Royal Mail delivery times are estimates and are not guaranteed unless explicitly stated.
International Delivery
Yes, we ship internationally! 🌍
International customers can choose from:
Royal Mail International Tracked
A tracked international delivery service. Delivery times vary depending on the destination country.
UPS Express Shipping
Our express international delivery option, recommended for customers who require faster delivery.
Shipping options and costs available for your destination will be shown at checkout.
International Customs & Import Charges
International orders may be subject to customs duties, import taxes or other fees when entering the destination country.
Any customs or import charges are the responsibility of the customer and are not included in the price of your order or delivery unless otherwise stated.
Customs processing can occasionally cause additional delivery delays that are outside of our control.
Tracking Your Order
Once your order has been completed and dispatched, tracking details will be provided for your delivery.
Please allow time for the tracking information to update after receiving your dispatch confirmation.
Ordering for an Event
If you're ordering for a birthday, trip, hen party, celebration or other event, we strongly recommend ordering as early as possible.
Please consider both our processing time and estimated delivery time when placing your order.
If your event is approaching and you're unsure whether your order can be completed in time, please contact us before placing your order with your event date and delivery location.
We cannot guarantee arrival by an event date unless this has been expressly agreed with us before the order is placed.
Delivery Delays
Once an order has been dispatched, delivery is handled by the selected courier.
While we will always assist where possible, delays caused by Royal Mail, UPS, customs, adverse weather or other circumstances outside of our control may occasionally occur.
If your tracking has not updated or you believe your parcel may be delayed or lost, please contact us and we will help investigate the delivery.
Incorrect Delivery Addresses
Please check your delivery address carefully before completing your order.
We cannot be responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied at checkout.
If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.
Questions About Delivery?
If you have any questions about delivery or you're ordering for a specific event date, please get in touch before ordering and we'll be happy to advise you.
Made By Yours Sincerely